Brandt says she shared with the 100 Club that she wouldn’t be able to. I was told that I was going to be giving my cash over to my shift manager, and I would be taking home 20, says Brandt. Happy tears soon turned to tears of sorrow when she was fired from the restaurant. But this is a busy time of the year for us, and it’s really frustrating. Arkansas server says she was fired after diners left 4,400 tip. I’ve had people say they stopped in the restaurant because of our positive reviews.”įor now, Proper Brick Oven & Tap Room has no recourse other than to keep telling people they’re not the restaurant involved with the tipping scandal. And it dropped us from a 4.6 rating to a 4.5 rating, which isn’t a huge drop - but it’s completely unjustified, and these reviews matter. “But the Google reviews are still up there. “We also got a couple of one-stars on Yelp!, but Yelp! took them down after I explained the situation,” she said. She also contacted Google, but the response was always that the reviews did not violate their content terms so they weren’t taking any of them down. Hrach responded politely to the people who posted the reviews, telling them “You’ve got the wrong restaurant Would you please take this review down.” One of the waitresses refused to share her half of the money and was fired. The servers were then told by their boss that they could only keep 20%, and the rest of the tip money would have to be shared with the staff. Oven and Tap - the one in Arkansas - is currently embroiled in a tipping controversy that has received national media coverage.Ī business owner dining at the Arkansas restaurant recently gave his two servers a $4,400 tip. It turns out that the people making the complaints had confused Proper Brick Oven and Tap Room with a Bentonville, Ark., restaurant called Oven and Tap. ![]() Headquarters: 215 S Main St, Ste 3, Bentonville, Arkansas, 72712, United States. “There were comments like - ‘you are horrible owners ‘you’re stealing from your staff’ and ‘I will never patronize your restaurant’ - stuff like that,” she said. Oven & Tap, named for its custom built wood fired oven & tap wall, is located just off the downtown Bentonville square. Oven & Tap, named for its custom built wood fired oven & tap wall, is located just off the downtown Bentonville square. She was informed there had been no problems or complaints from any of the guests. ![]() She called her manager to see if there had been an issue at the 7th Street restaurant the previous night. “Seven of them were ‘one-star’ reviews, and I don’t think we’ve gotten seven one-star reviews in the eight years we’ve been open,” she said. ![]() Suzanne Hrach, owner of Downtown Pittsburgh’s Proper Brick Oven & Tap Room, was in Philadelphia last week celebrating her wedding anniversary when she got a notification that her restaurant received eight new Google reviews.
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